Nancy Bleeke
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Sales and Service: 7 Steps for Positive Customer Interaction
During every customer interaction, whether it's three minutes or an hour, you leave something behinda person who is either better or worse off than before their contact with you. To build customer loyalty we need to leave each person better. Here are seven things you can do to make sure you have a positive interaction with your customer. 1. Ask them questions. 2. Wait for the... (posted by Nancy 1 year 192 days ago.)
During every customer interaction, whether it's three minutes or an hour, you leave something behinda person who is either better or worse off than before their contact with you. To build customer loyalty we need to leave each person better. Here are seven things you can do to make sure you have a positive interaction with your customer. 1. Ask them questions. 2. Wait for the... (posted by Nancy 1 year 192 days ago.)
Multi-tasking: How to Take the “Crazy” Out of Crazy Busy
If you consider yourself a "multi-tasker" and often reply "crazy busy" when people ask you how you're doing, then you should listen up. A recent analysis from the business research firm Basex, estimates that extreme multi-tasking costs the US more than $650 billion a year in lost productivity. So what can we do to minimize multi-tasking and get more done? We recently came across two sources for... (posted by Nancy 1 year 210 days ago.)
If you consider yourself a "multi-tasker" and often reply "crazy busy" when people ask you how you're doing, then you should listen up. A recent analysis from the business research firm Basex, estimates that extreme multi-tasking costs the US more than $650 billion a year in lost productivity. So what can we do to minimize multi-tasking and get more done? We recently came across two sources for... (posted by Nancy 1 year 210 days ago.)
Multi-tasking: Crazy Busy, or Just Crazy?
I often observe sales and service professionals who are so busy and who believe that multi-tasking during phone calls, conferences, while driving, etc. makes them more productive. My friend Kelly calls this "wearing your Busy Badge." Does this sound like you? I know it can be me. That is why it was interesting to research information on the productivity of us busy people. I found Dr. Edward Hallowell , a... (posted by Nancy 1 year 217 days ago.)
I often observe sales and service professionals who are so busy and who believe that multi-tasking during phone calls, conferences, while driving, etc. makes them more productive. My friend Kelly calls this "wearing your Busy Badge." Does this sound like you? I know it can be me. That is why it was interesting to research information on the productivity of us busy people. I found Dr. Edward Hallowell , a... (posted by Nancy 1 year 217 days ago.)
Goals are Dreams with Deadlines: How Goal Clarity Will Get You Where You Want
Recently, many of my "students" have told me they CAN'T set goals because everything is changing and they aren't sure what tomorrow holds. Changing economies is exactly WHY we should set goals! To start thinking about goals, reflect for a moment on this quote by Diane Scharf Hunt "Goals are dreams with deadlines." Who couldn't use a little dreaming today? And once we... (posted by Nancy 1 year 220 days ago.)
Recently, many of my "students" have told me they CAN'T set goals because everything is changing and they aren't sure what tomorrow holds. Changing economies is exactly WHY we should set goals! To start thinking about goals, reflect for a moment on this quote by Diane Scharf Hunt "Goals are dreams with deadlines." Who couldn't use a little dreaming today? And once we... (posted by Nancy 1 year 220 days ago.)
How to Jumpstart Your Sales in a Stalled Economy with a GREAT Sales Process
A tough economy may seem like an improbable time to move current and prospective customers forward to a sale. Yet, it can actually be a great time if you position yourself as a strategic consultant so customers realize they should not wait. A good sales process focuses on a wants and needs assessment before introducing a solution. A GREAT sales process focuses on wants, needs... (posted by Nancy 1 year 227 days ago.)
A tough economy may seem like an improbable time to move current and prospective customers forward to a sale. Yet, it can actually be a great time if you position yourself as a strategic consultant so customers realize they should not wait. A good sales process focuses on a wants and needs assessment before introducing a solution. A GREAT sales process focuses on wants, needs... (posted by Nancy 1 year 227 days ago.)
Expand Your Precious Time with Sales Meetings
Time. Such a fleeting thing for most of us. Busy sales managers are on a merry-go-round as they try to keep up with long To Do lists, fewer resources and constantly changing economies, technology and processes. We can't add a 25th hour in our day, so the question becomes, how do we get more time? The answer is by being more timely. A survey by the Sales Management Association (SMA) found a disparity... (posted by Nancy 1 year 231 days ago.)
Time. Such a fleeting thing for most of us. Busy sales managers are on a merry-go-round as they try to keep up with long To Do lists, fewer resources and constantly changing economies, technology and processes. We can't add a 25th hour in our day, so the question becomes, how do we get more time? The answer is by being more timely. A survey by the Sales Management Association (SMA) found a disparity... (posted by Nancy 1 year 231 days ago.)
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